Guidance for life in Japan
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Advisory center
・Tokyo Metropolitan Foreign Resident’s Advisory Center・
English, Chinese, Korean, French and Spanish are available for consultation for daily life, request for life information, inquiry to metropolitan government.
Address | 2-8-1 Nishi-shinjuku Shinjuku ward at the 1st main government building 3F of Tokyo Metropolitan City Hall | ||
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Open hours | 9:30 ~ 12:00 / 13:00 ~ 16:00 | ||
Day of the week for consultation by every language | English | from Monday to Friday | TEL:03-5320-7744 |
Chinese | every Tuesday and Friday | TEL:03-5320-7766 | |
Korean | every Wednesday | TEL:03-5320-7700 | |
French | every Thursday | TEL:03-5320-7755 | |
Spanish | every Thursday | TEL:03-5320-7730 |
・Consultation counter in ward office・
《Consultation counter of Shinjuku ward》 | |||
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Shinjuku ward sets a foreign resident’s consultation counter in the ward office. Please feel free to consult with us if you have any trouble or don’t know what to do in your daily life or about public administration. The consultation by English, Chinese or Korean (Hangul) is available for free and the secret of the consultor is kept strictly. | |||
Place of the counter | foreign resident’s consultation counter in ward resident’s consultation corner at 1st floor of main building in Shinjuku ward office | ||
Open hours | 9:30 ~ 12:00 / 13:00 ~ 16:30 | ||
Day of the week for consultation by every language | English | from Monday to Friday every month | TEL:03-5272-5060 |
Chinese | every Monday,Wednesday and Friday | TEL:03-5272-5070 | |
Korean and Hangul | every Tuesday and Thursday | TEL:03-5272-5080 |
《Foreign resident’s consultation counter of Nerima ward》 | |||
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Open hours | 13:00 ~ 16:00 | ||
Day of the week for consultation | English and Chinese | every Monday, Wednesday and Friday | TEL:03-3994-4725 |
《Foreign resident’s consultation counter of Nakano ward》 | |||
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Open hours | 13:00 ~ 16:00 | ||
Day of the week for consultation by every language | English | the second and fourth Thursday every month | TEL:03-3389-1511 |
Chinese | the second and fourth Thursday every month | TEL:03-3389-1611 |
《Foreign resident’s consultation counter of Suginami ward》 | |||
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Suginami ward Cultural Exchange Association consultation volunteer | |||
Open hours | 13:00 ~ 16:00 | ||
Day of the week for consultation by every language | English | every Friday | TEL:03-5378-8833 |
Chinese | the second and fourth Friday every month | ||
Hangul | the third and fourth Friday every month |
・National advisory center・
《Tokyo Immigration Bureau foreign residents general information center》 | ||
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Consultation and inquiry for procedures in relation to entry and residence for foreign people are available by English, Chinese, Korean, Hangul, Spanish, Portuguese and Thai. | ||
Address | 5-5-30 Konan Minato ward Tokyo | |
Open hours | 9:00 ~ 12:00 / 13:00 ~ 16:00 | |
Day of the week for consultation by every language | every Monday through Friday (closed from December 29 to January 3) | TEL:03-5796-7112 |
《Metropolitan police telephone counseling service for foreign residents》 | ||
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We accept not only counseling about troubles and worries but also information about violence, forced labor, coerced prostitution and request for protection by each of English, Chinese, Korean, Hangul, Thai, Tagalog, Spanish, Portuguese, Persian language, Urdu, German, French and Russian. | ||
Open hours | 8:30 ~ 17:15 | |
Day of the week for consultation by every language | every day except for Saturday, Sunday and national holidays | TEL:03-3503-8484 |
《Employment Service Center for Foreigners》 | ||
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We offer counseling and information about employment mainly for foreign students, specialist personnel and technical personnel. | ||
Address | 2-7-10 Misaki-cho Chiyoda ward | |
Open hours | 9:30 ~ 12:00 / 13:00 ~ 16:00 | |
Day of the week for consultation by every language | every Monday through Friday | TEL:03-3239-4370 |
《Japan Helpline》 | ||
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English and other every language such as French, Spanish, Chinese, German, Cebuano, Hindi, Italian, Percian language, Korean, Hangul, Portuguese, Russia, Taiwanese, Thai and Tagalog are available for counseling. | ||
Day of the week for consultation by every language | everyday 24 hours | TEL:0120-461997(toll-free) |
・Phone number of every Embassy・
Korea | (03) 3452-7611 | China | (03) 3403-3064 |
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Brazil | (03) 3404-5211 | Thailand | (03) 3447-2247 |
Peru | (03) 3406-4243 | Bangladesh | (03) 5704-0216 |
Britain | (03) 5211-1100 | Iran | (03) 3446-8011 |
Viet Nam | (03) 3466-3311 | Australia | (03) 5232-4111 |
Russia | (03) 3583-4224 | India | (03) 3262-2391 |
Sri Lanka | (03) 3440-6911 | Pakistan | (03) 3454-4861 |
Mongolia | (03) 3469-2179 | Philippines | (03) 5562-1600 |
United States | (03) 3224-5000 | Indonesia | (03) 3441-4201 |
Malaysia | (03) 3476-3840 | Columbia | (03) 3440-6451 |
Canada | (03) 5412-6200 | Myanmar | (03) 3441-9291 |
Crime and accident prevention
- Phone number: 110 (dial 110)
- Please call police by dialing 110 when you are damaged by a crime such as robbery and injury or meet with accident.
- How to call in
- Tell the kind of the case (accident, fight, robbery, etc.)
(often you are asked “if it is an incident or accident),
- Tell the time and the scene (you’d better check landmark object beforehand),
- Tell your name and phone number and the like.
- Telephone number: 119 (dial 119)
- Please report to fire department to call fire engine or ambulance by dialing 119, in case of fire, injury or sudden illness. Fire department is ready 24 hours a day for your report. Fire department is equipped with both fire engines and ambulances.
- How to call in
- Tell your call is for fire or emergency medical service,
- Tell the time and the scene (you’d better check landmark object beforehand),
- Tell your name and phone number and the like.
Medical care
- What is necessary for health care
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- Health insurance card
- Passport and Identification card etc.(in case that you have foreign student insurance or traveler’s insurance)
- cash (only cash is available for payment for medical expense)
- memo of your address and phone number etc.
・Main hospital in Nakano ward・
《Nakano General Hospital 》 | |
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Address | 〒164-8607 4-59-16 Chuo Nakano ward Tokyo |
TEL | 03-3382-1231(main number) 03-3380-6450(reception during nighttime) 03-3382-9991(emergency reception during nighttime) |
Day of the week and hours for reception: | (every Monday through Friday)8:15am ~ 11:30am (every Saturday)8:15am ~ 11:00am |
Diagnosis and treatment departments: | internal medicine, neuropsychiatric, internal psychic, pediatric, surgery, orthopedics, plastic surgery, neurosurgery, dermatology, urology, obstetrics and gyneocology, ophthalmology, otorhinolaryngology, radiology |
Access: | 4 min. on foot from Nakano station south exit (JR line or Tokyo Metro Tozai line) 7 min. on foot from Shin-nakano ststion (Tokyo Metro Marunouchi line) get off at “Nakano Sougou Byouin mae(in front of Nakano General Hospital) ” by Keio bus or Kanto bus |
《Kikuchi Clinic》 | |
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Address | 〒164-0013 1-54-12 Yayoi-cho Nakano ward Tokyo |
TEL | 03-5304-5790 |
Day of the week and hours for reception | (every Monday through Friday) 9:00 ~ 12:30 / 15:00 ~ 19:00 (every Saturday)9:00am ~ 12:30pm (Sunday, national holidays) nonconsultation day |
Diagnosis and treatment departments | internal medicine, digestive organs, surgery, proctology |
Access | 5 min. on foot from Nakano-shinbashi station (Tokyo Metro Marunouchi line) 12 min. on foot from Nakano-sakaue station (Tokyo Metro Marunouchi line) |
* This clinic is located 30 seconds on foot from Tokyo Nakano Language School, therefore, our students usually utilize the clinic. |
・In case of illness during nighttime or on holidays・
The Tokyo metropolitan government has been promoting improvement of emergency medical system in order to offer proper health care to Tokyo residents in case of sudden illness.
In case of illness during nighttime or on holidays, please call in and explain the symptoms to the service center which provide information of medical institutions for 24 hours.
Tokyo Metropolitan Health & Medical Information Center
TEL : 03-5272-0303
(automated answering system by computer)
Tokyo Fire Department telephone service
TEL : 03-3212-2323 (in 23 wards)